Salvation Army Impact Report shows demand for free clothing voucher more than doubles

Salvation Army Trading Company Ltd (SATCoL), the trading arm of The Salvation Army, today publishes its 2024-25 Social and Environmental Impact Report and shares its performance as measured against Social, Environmental and Financial impact. SATCoL operates over 250 stores and over 8,000 clothing donation banks on behalf of the parent charity.

Highlights from the report show:

· An estimated 6.9m customers were served in Salvation Army charity shops operated by SATCoL, an increase of 15% year-on-year.

· Across its Clothing Collection and Charity Shop Divisions, the company collected and repurposed 78,000 tonnes of textiles including clothing and 25,000 tonnes of other items. This had a positive environmental impact of an estimated 505,000 tonnes of avoided CO² emissions.

· The company raised over £5.4m for The Salvation Army to help support their work in communities across the UK. Over the past twelve years, SATCoL has generated over £100m for The Salvation Army.

· 6,663 FREE clothing vouchers were redeemed in Salvation Army charity stores by people and families in need – an increase of 28% on the previous year (and more than double compared to two years ago).

SATCoL was established in 1991 and has evolved from its parent charity’s interests in reuse and recycling, charity shops and other community-based initiatives.

Trevor Caffull, Managing Director at SATCoL, said: “At a time when many people are experiencing high costs of living and facing hardship, The Salvation Army offers hope and practical help. At SATCoL, we are privileged to support our parent charity in raising funds to help them with their important work. We focus on serving our communities and we are investing in new recycling technologies here in the UK. This latest Social and Environmental Impact Report, and the results we have delivered, are testament to the hard work and dedication of our colleagues, including over 6,000 volunteers. We are extremely grateful for the continued support of our colleagues, donors and customers.”

To read the full Social and Environmental Impact Report, click here.